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Business Process Review

 

Improving systems without fixing processes rarely works.

Many organisations jump straight to automation, new tools, or ERP changes expecting efficiency to follow. But if the underlying processes are unclear, inconsistent, or overly manual, technology only makes the problems harder to unwind.

Most operational issues don’t come from a lack of software.
They come from processes that have evolved without structure.

Workarounds become normal. Ownership is unclear. The same task is done differently across teams. Over time, complexity builds until performance stalls.

A Business Process Review exists to address that reality.

 

 

Get In Touch To Start Your

Free Initial Consultation

You’ll spend 30 minutes with a Director discussing how your processes currently operate, where friction exists, and what you’re trying to improve. We’ll assess whether a Business Process Review is the right next step and outline what that engagement would involve.

This service is designed for organisations that want to improve efficiency before investing in systems, change programmes, or further growth.

It’s particularly valuable if:

  • Processes feel inconsistent across teams

  • Key work relies on manual steps or spreadsheets

  • Reporting is slow or unreliable

  • Growth has exposed operational cracks

  • Change initiatives keep stalling

If that sounds familiar, your processes are likely the constraint.

Speak to our team to understand where improvement is really needed.

 

The Problem

most businesses run into

 

Operational issues usually show up long before they’re formally acknowledged:

  • Teams perform the same process in different ways

  • Knowledge sits with individuals rather than the business

  • Manual approvals slow everything down

  • Errors repeat because root causes aren’t addressed

  • Small changes have unexpected knock-on effects

None of this stops the business operating day to day.
But it steadily erodes efficiency, control, and scalability.

 

Why Undertake a

Business Process Review?

 

Many organisations assume inefficiencies will resolve themselves with time, new hires, or new systems. In reality, unclear processes tend to get embedded.

Without a structured review, businesses often experience:

  • Ongoing rework and duplication

  • Poor handovers between teams

  • Inconsistent customer or supplier experiences

  • Difficulty automating or standardising

  • Resistance to change because “this is how we’ve always done it”

A Business Process Review creates shared clarity.

It documents how processes actually work today, identifies where value is lost, and highlights where simplification or standardisation will have the biggest impact.

This gives you a practical foundation for improvement, whether that’s automation, system change, or simply operating more effectively.

 

What to Expect From Our Business Process Review Service

End-to-End Process Mapping

We map your core processes as they are genuinely performed, across teams and functions.

This exposes duplication, delays, unclear ownership, and unnecessary complexity that often goes unnoticed internally.

Pain Point Identification

We identify where processes break down, slow down, or rely too heavily on manual intervention.

This helps prioritise improvements based on impact, not assumptions.

Roles & Accountability

We assess who owns what, where decision points sit, and where accountability is unclear.

This often reveals why issues persist despite good intentions.

Improvement Opportunities

We highlight where processes can be simplified, standardised, automated, or better supported.

These insights can feed directly into system requirements, change initiatives, or operational improvements.

 

Some of our clients

Great-Lengths
tala-logo_black
Divine-Chocolate
Moo-1
Cardano
Tech-Buyer

Why Choose Threadgold Consulting

As Your Partner?

This service is designed for organisations that want clarity before committing to change.

It’s particularly valuable if:

  • You’re preparing for system or ERP change

  • You want to improve efficiency without disrupting operations

  • Previous improvement initiatives haven’t delivered results

  • You need an objective view of how work really gets done

We are independent, vendor-agnostic, and focused on practical outcomes. With experience across hundreds of ERP and business change projects, we understand how process decisions affect systems, people, and performance.

We’ll be clear about what’s working, what isn’t, and what to address first.

 

Client Testimonials

“Threadgold Consulting have proved to be a reliable and trusted business partner to aCommerce. They undertook a full analysis of our system architecture and outlined a detailed plan to drive efficiencies within our business. Their team of consultants are knowledgeable across all areas of the NetSuite platform and have been able to add value across finance, business processes and also technical work. I wouldn’t hesitate to recommend them!”
Graeme Kingshott, Regional FD, aCommerce

“We have been engaged on a series of projects with Threadgold Consulting spanning nine months, and have been impressed by their diligence, technical proficiency and superb client service. No task is too challenging and no request too demanding, all the time fostering a collaboration to get the job done. Regular calls and emails ensure transparency and an eagerness for excellent work means the specification is always a high standard.”
Graeme Campbell, Marketing manager, Tala Energy

“Internally at Techbuyer, we’ve developed a fairly complex NetSuite platform to support our business requirements, Threadgold Consulting have become a valued partner for us through the way they’ve understood our business requirements and carried out complex development work to complete the projects we’ve worked on together. They’re experts within the platform and can really help you get the most out of it.”
Rich Kenny, IT director, Techbuyer

Speak To Our Business Process Experts