NetSuite has long held its reputation as the #1 cloud-based ERP platform for growing businesses. But choosing the software is only half the battle. Choosing the right NetSuite partner, to help you implement, support, and customize the platform, is just as important. The wrong partner can derail a project. The right one can accelerate your ROI.
This detailed guide will help you:
- Understand the different types of NetSuite partners
- Know when to use which partner
- Evaluate your options like a seasoned CIO
- Avoid common pitfalls
- Move confidently through your ERP journey
NetSuite’s Partner Ecosystem: The Four Core Types
NetSuite works with an expansive global partner network, broken into four main categories:
1. Solution Providers (a.k.a. Implementation Partners)
These firms handle everything from licensing to deployment, support, and post-go-live optimization. Many are regional, verticalized, and deeply embedded in their client industries.
2. Alliance Partners
Alliance Partners focus solely on implementation. They do not resell licenses—those are handled by NetSuite directly. These partners often include large consulting firms like Deloitte, Accenture, and regional systems integrators.
3. SuiteCloud Development Network (SDN) Partners
These are ISVs (independent software vendors) that build SuiteApps—certified tools that extend NetSuite’s core functionality (e.g. tax engines, field service tools, advanced planning).
4. BPO (Business Process Outsourcing) Partners
BPO partners run business processes for you, using NetSuite as the underlying platform. Think outsourced finance, HR, or procurement operations.
Each partner type serves a distinct need. Many companies work with more than one (e.g., an implementation partner + an SDN app vendor).
NetSuite Solution Providers: Your All-In-One Partner
NetSuite Solution Providers are often the best choice for businesses that want a single point of accountability. These partners are certified to:
- Sell and optimize NetSuite licenses
- Configure and customize the software
- Handle integrations and data migration
- Offer support and training services
Fun Fact: Over 50% of NetSuite licenses are sold through Solution Providers, not directly from Oracle NetSuite.
What Makes a Great Solution Provider?
Top-tier partners bring:
- Vertical expertise: They’ve done dozens (or hundreds) of implementations in your industry.
- Technical depth: In-house developers and architects who can handle complex customizations.
- Mature methodology: Not just SuiteSuccess, they’ll tailor an approach to your business.
- Proactive support: Long-term partners, not just project-based consultants.
Core Benefits:
- Faster Time to Value – Through proven delivery frameworks.
- Reduced Risk – Deep product knowledge means fewer re-dos and failed integrations.
- Smarter Licensing – Helps avoid over-purchasing or locking into the wrong tier.
- Onboarding and Training – Ensures teams can hit the ground running.
Why You Should Choose a NetSuite Solution Provider Partner
Working with a Solution Provider isn’t just about getting the job done, it’s about getting it done right and setting yourself up for long-term success. Here's why more companies are opting for Solution Providers over direct sales or Alliance partners:
1. They Give You Options
Unlike Alliance Partners, who are generally locked into NetSuite’s SuiteSuccess methodology, Solution Providers have the flexibility to adjust their implementation approach to your needs. Not every business fits into a 100-day go-live box—and Solution Providers understand that.
2. They Help You Avoid Overbuying
Too often, NetSuite’s direct sales reps oversell licenses clients don’t end up using. A reputable Solution Provider will help you right-size your license, saving you thousands upfront and keeping renewal costs predictable.
3. They Provide a White-Glove Experience
From discovery to go-live (and often well beyond), Solution Providers offer true partnership. You’ll likely meet more than just a salesperson, you’ll get access to consultants, project managers, and developers who actually do the work.
4. They Understand Change Management
Change management is the secret sauce that makes or breaks most ERP rollouts. Solution Providers often bake this into their delivery model. They’ll help you avoid the all-too-common scenario where users fall back into old habits due to lack of training and support.
5. They Customize the Solution to Your Business
SuiteSuccess, while efficient, is a templated methodology. Some partners (especially Alliance Partners) stick to it religiously. Solution Providers can help you evaluate when SuiteSuccess makes sense—and when a custom approach is warranted.
6. They Know the Licensing Inside and Out
Need to know whether to bundle modules? Wondering how to handle growth or scalability? Solution Providers understand NetSuite’s licensing model and can help you optimize for long-term cost control and performance.
Bottom line: If you want flexibility, licensing expertise, a long-term relationship, and support that goes beyond launch day, a Solution Provider is your best bet.
NetSuite Alliance Partners: Lean Deployments with Big Backing
Alliance Partners differ from Solution Providers in one key way: they don’t sell software. NetSuite handles the license; the partner handles the implementation.
Alliance Partners are often large professional services firms who use a standardized implementation model, most commonly SuiteSuccess, and they don't have much wiggle room with this as it's dictated by Oracle.
SuiteSuccess is the methodology. It’s designed to get customers live within 100 days, using pre-built templates and configurations. For some businesses, that’s great. For others with more complex needs? Not so much.
Alliance Partners may suit:
- Midsize businesses with standard processes
- Companies with experienced internal IT teams
- Organizations already tied to a global consulting partner
But if you're looking for tailored implementation or industry-specific customizations, Solution Providers are typically the better choice.
SDN Partners: Extending NetSuite’s Capabilities
SDN partners are software vendors and developers who build SuiteApps, NetSuite-compatible apps to extend functionality.
Use them when:
- You have a gap in NetSuite (e.g., advanced tax handling, field services)
- You want plug-and-play integrations with third-party tools
Look for:
- "Built for NetSuite" certified apps
- Strong documentation and support
- A clear upgrade roadmap
Most SDN solutions work alongside your core partner, so your Solution Provider or Alliance partner will help implement and integrate the apps.
BPO Partners: Running NetSuite for You
BPO partners deliver ongoing services within NetSuite, meaning they don’t just set it up, they operate it.
Think of it as outsourcing your accounting, HR, or supply chain departments while still getting the power of NetSuite.
Great for:
- Startups and fast-scaling companies
- Lean operations
- Expanding internationally
Be clear on SLAs, support, and reporting expectations before signing.
Partner Comparison Table
| Partner Type | Sells Licenses | Implements NetSuite | Offers Customization | Offers Support | Best For |
|---|---|---|---|---|---|
| Solution Provider | ✅ | ✅ | ✅ | ✅ | End-to-end ERP partner |
| Alliance Partner | ❌ | ✅ | ❌ | ❌ | Firms working directly with NetSuite sales |
| SDN Partner | ❌ | ❌ | ✅ | ❌ | App-specific needs, extended functionality |
| BPO Partner | ❌ | ❌ | ❌ | ✅ | Outsourced back-office ops |
How to Choose the Right NetSuite Partner
Use this expert-informed checklist:
1. Experience & Specialization
- Do they have case studies in your industry?
- Do their consultants hold NetSuite certifications?
2. Methodology Fit
- Are they SuiteSuccess-only or flexible?
- Do they offer a personalized project plan?
3. Post-Go-Live Support
- Is training included?
- Are they available beyond go-live?
4. Change Management
- Do they plan for process changes and user adoption?
- Is end-user training structured?
5. Pricing Transparency
- Will they help right-size your license?
- Are their fees fixed or open-ended?
6. Team Chemistry
- Are they collaborative?
- Will you meet the implementation team before signing?
Common Mistakes to Avoid
Mistake #1: Choosing the cheapest option
ERP projects fail more from bad implementation than high costs. Cheap can be expensive.
Mistake #2: Not asking about methodology
Some partners are SuiteSuccess-only. That might not work for your business model.
Mistake #3: Skipping reference checks
Always speak to past clients—especially those in your industry.
Mistake #4: Overbuying licenses upfront
You can always add more users. Start with what you need.
Mistake #5: Ignoring change management
People problems, not technical issues, sink most ERP rollouts.
Frequently Asked Questions (FAQ)
Q: What’s the difference between a Solution Provider and Alliance Partner?
A: Solution Providers handle licensing + services. Alliance Partners only do services after NetSuite sells the license.
Q: Can I switch partners after implementation?
A: Yes, but ensure documentation and transition plans are clean.
Q: Can I work with multiple partners at once?
A: Absolutely. Many clients use an SDN partner + Solution Provider.
Q: Is SuiteSuccess the only implementation method?
A: No. It’s common, but many Solution Providers offer custom or hybrid approaches.
Q: What is "Built for NetSuite"?
A: It’s a certification for third-party apps that pass NetSuite’s standards.
Final Thoughts: Choose Your Partner Wisely
The right NetSuite partner will make your ERP implementation faster, smoother, and more impactful. They’ll also be a strategic advisor beyond launch.
Whether you're migrating from QuickBooks, scaling internationally, or improving operations, don’t go it alone.
If you think Threadgold Consulting might be the right partner for your journey, get in touch. Let’s start your NetSuite story today.
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