NetSuite has long held its reputation as the #1 cloud-based ERP platform for growing businesses. But choosing the software is only half the battle. Choosing the right NetSuite partner, to help you implement, support, and customize the platform, is just as important. The wrong partner can derail a project. The right one can accelerate your ROI.
This detailed guide will help you:
NetSuite works with an expansive global partner network, broken into four main categories:
These firms handle everything from licensing to deployment, support, and post-go-live optimization. Many are regional, verticalized, and deeply embedded in their client industries.
Alliance Partners focus solely on implementation. They do not resell licenses—those are handled by NetSuite directly. These partners often include large consulting firms like Deloitte, Accenture, and regional systems integrators.
These are ISVs (independent software vendors) that build SuiteApps—certified tools that extend NetSuite’s core functionality (e.g. tax engines, field service tools, advanced planning).
BPO partners run business processes for you, using NetSuite as the underlying platform. Think outsourced finance, HR, or procurement operations.
Each partner type serves a distinct need. Many companies work with more than one (e.g., an implementation partner + an SDN app vendor).
NetSuite Solution Providers are often the best choice for businesses that want a single point of accountability. These partners are certified to:
Fun Fact: Over 50% of NetSuite licenses are sold through Solution Providers, not directly from Oracle NetSuite.
Top-tier partners bring:
Working with a Solution Provider isn’t just about getting the job done, it’s about getting it done right and setting yourself up for long-term success. Here's why more companies are opting for Solution Providers over direct sales or Alliance partners:
Unlike Alliance Partners, who are generally locked into NetSuite’s SuiteSuccess methodology, Solution Providers have the flexibility to adjust their implementation approach to your needs. Not every business fits into a 100-day go-live box—and Solution Providers understand that.
Too often, NetSuite’s direct sales reps oversell licenses clients don’t end up using. A reputable Solution Provider will help you right-size your license, saving you thousands upfront and keeping renewal costs predictable.
From discovery to go-live (and often well beyond), Solution Providers offer true partnership. You’ll likely meet more than just a salesperson, you’ll get access to consultants, project managers, and developers who actually do the work.
Change management is the secret sauce that makes or breaks most ERP rollouts. Solution Providers often bake this into their delivery model. They’ll help you avoid the all-too-common scenario where users fall back into old habits due to lack of training and support.
SuiteSuccess, while efficient, is a templated methodology. Some partners (especially Alliance Partners) stick to it religiously. Solution Providers can help you evaluate when SuiteSuccess makes sense—and when a custom approach is warranted.
Need to know whether to bundle modules? Wondering how to handle growth or scalability? Solution Providers understand NetSuite’s licensing model and can help you optimize for long-term cost control and performance.
Bottom line: If you want flexibility, licensing expertise, a long-term relationship, and support that goes beyond launch day, a Solution Provider is your best bet.
Alliance Partners differ from Solution Providers in one key way: they don’t sell software. NetSuite handles the license; the partner handles the implementation.
Alliance Partners are often large professional services firms who use a standardized implementation model, most commonly SuiteSuccess, and they don't have much wiggle room with this as it's dictated by Oracle.
SuiteSuccess is the methodology. It’s designed to get customers live within 100 days, using pre-built templates and configurations. For some businesses, that’s great. For others with more complex needs? Not so much.
Alliance Partners may suit:
But if you're looking for tailored implementation or industry-specific customizations, Solution Providers are typically the better choice.
SDN partners are software vendors and developers who build SuiteApps, NetSuite-compatible apps to extend functionality.
Use them when:
Look for:
Most SDN solutions work alongside your core partner, so your Solution Provider or Alliance partner will help implement and integrate the apps.
BPO partners deliver ongoing services within NetSuite, meaning they don’t just set it up, they operate it.
Think of it as outsourcing your accounting, HR, or supply chain departments while still getting the power of NetSuite.
Great for:
Be clear on SLAs, support, and reporting expectations before signing.
| Partner Type | Sells Licenses | Implements NetSuite | Offers Customization | Offers Support | Best For |
|---|---|---|---|---|---|
| Solution Provider | ✅ | ✅ | ✅ | ✅ | End-to-end ERP partner |
| Alliance Partner | ❌ | ✅ | ❌ | ❌ | Firms working directly with NetSuite sales |
| SDN Partner | ❌ | ❌ | ✅ | ❌ | App-specific needs, extended functionality |
| BPO Partner | ❌ | ❌ | ❌ | ✅ | Outsourced back-office ops |
Use this expert-informed checklist:
1. Experience & Specialization
2. Methodology Fit
3. Post-Go-Live Support
4. Change Management
5. Pricing Transparency
6. Team Chemistry
Mistake #1: Choosing the cheapest option
ERP projects fail more from bad implementation than high costs. Cheap can be expensive.
Mistake #2: Not asking about methodology
Some partners are SuiteSuccess-only. That might not work for your business model.
Mistake #3: Skipping reference checks
Always speak to past clients—especially those in your industry.
Mistake #4: Overbuying licenses upfront
You can always add more users. Start with what you need.
Mistake #5: Ignoring change management
People problems, not technical issues, sink most ERP rollouts.
Q: What’s the difference between a Solution Provider and Alliance Partner?
A: Solution Providers handle licensing + services. Alliance Partners only do services after NetSuite sells the license.
Q: Can I switch partners after implementation?
A: Yes, but ensure documentation and transition plans are clean.
Q: Can I work with multiple partners at once?
A: Absolutely. Many clients use an SDN partner + Solution Provider.
Q: Is SuiteSuccess the only implementation method?
A: No. It’s common, but many Solution Providers offer custom or hybrid approaches.
Q: What is "Built for NetSuite"?
A: It’s a certification for third-party apps that pass NetSuite’s standards.
The right NetSuite partner will make your ERP implementation faster, smoother, and more impactful. They’ll also be a strategic advisor beyond launch.
Whether you're migrating from QuickBooks, scaling internationally, or improving operations, don’t go it alone.
If you think Threadgold Consulting might be the right partner for your journey, get in touch. Let’s start your NetSuite story today.